Children's Healthcare of Atlanta

Oversees the day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services and an evolving strategic plan and/or growing scope of programs and/or services. 


  • 5 years of experience in operations with strong financial, human resources, and systems background
  • Experience in a physician practice setting
  • Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

  • Master’s in Business Administration, Health Administration, or related field


  • Bachelor’s in Business Administration, Health Administration, or related field

Knowledge, Skills, and Abilities

  • Ability to operate independently
  • Able to plan and manage time effectively and execute projects to completion with minimal oversight
  • Demonstrated strategic thinking and problem-solving ability
  • Strong communication skills and ability to build productive relationships across various levels of the organization
  • Personal organization and time management
  • Human relations and teamwork
  • Personal adaptability and motivation
  • Listening
  • Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills
  • Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
  • Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
  • Ability to effectively manage employees within assigned practice
  • Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

  • Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
  • Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
  • Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
  • Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
  • Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
  • Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
  • Ensures structure addresses changes in technology, operational processes, and practice needs.
  • Builds relationships with key stakeholders, communicating progress towards key performance indicators.
  • Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
  • Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
  • Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
  • Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
  • Evaluates and makes recommendations for business development and expansion opportunities.
  • Oversees implementation of all expansion projects.
  • Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
  • Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
  • Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  • Mentor team members to encourage personal and professional growth.
  • Encourage ongoing skill development by providing opportunities for continued education.

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